Privacy Policy (POPIA Compliant)

techtronic.co.za – Privacy Policy

Last Updated: 2025/12/01

Techtronic (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide

Name and surname
Email address
Phone number
Delivery address
Billing details
Account login details
Product enquiries or support requests

1.2 Automatically Collected Information

IP address
Device information
Browser type
Cookies and tracking technologies
Pages viewed and time spent on the site

1.3 Payment Information

Payments may be processed by third-party payment providers. Techtronic does not store card numbers or sensitive payment data.

2. How We Use Your Information

We use your personal information to:

Process and deliver orders
Verify your identity
Provide customer support
Improve our website, products, and services
Send order updates, confirmations, and notifications
Send marketing communications (optional and opt-out)
Prevent fraud, security breaches, or unlawful activity
Comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

Payment processors
Courier and delivery partners
IT and website hosting providers
Marketing service providers (if opted-in)
Law enforcement when required by law

We never sell your personal information.

4. Data Protection & Security

We implement reasonable technical and organizational measures to protect your data against:

Loss
Unauthorized access
Misuse
Destruction

However, no online platform can guarantee 100% security.

5. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction or deletion
Object to processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator

Information Regulator (South Africa): complaints.IR@justice.gov.za

6. Cookies

We use cookies to:

Improve website performance
Enable login and cart functionality
Analyze traffic and user behaviour

You may disable cookies via your browser settings.

7. Data Retention

We retain your information only for as long as:

Necessary to fulfil the purpose it was collected for
Required by law
Required for accounting or tax obligations

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

9. Contact Us

For privacy-related enquiries:

Techtronic
Email: support@techtronic.co.za
Website: https://techtronic.co.za