techtronic.co.za – Returns & Warranty Policy

Last Updated: 2025/12/01

At Techtronic, we aim to ensure customer satisfaction. This policy outlines the conditions for returns, exchanges, and warranties.

1. Return Eligibility

You may return a product if:

• It is defective

• It arrives damaged

• The wrong item was delivered

• The product is still sealed and unused (within 7 days)

2. Non-Returnable Items

• Used or damaged items

• Software, digital downloads, and opened accessories

• Items with missing packaging or accessories

• Hygiene-sensitive products (earbuds, earpieces, etc.)

3. Warranty

Most products carry a manufacturer’s warranty, typically:

• 6 – 12 months for electronics

• 3 – 6 months for accessories

Warranty covers manufacturing defects only.

Warranty does NOT cover:

• Physical damage

• Water damage

• Misuse or negligence

• Unauthorized repairs

4. Process for Returns

To request a return:

1. Email support@techtronic.co.za within the return period.

2. Provide order number, product details, and issue description.

3. Techtronic will arrange inspection or collection.

5. Refunds

Refunds may take 3–7 business days after approval.
Refund method will match original payment method.

6. Exchanges

Where possible, defective products may be repaired or replaced.
If replacement is unavailable, a refund or store credit will be issued.